An information desk, not a brokerage.
We explain how online brokerage and digital investing work, in plain language, from an office in Frankfurt's financial district. We don't open accounts, hold funds, or sell anything.
The gap between marketing pages and the actual mechanics.
Most people opening their first brokerage account learn the vocabulary from the provider trying to sign them up. That's not necessarily wrong, but it's rarely neutral — a landing page is built to convert, not to explain trade-offs.
flatexDEGIRO SE was set up to sit outside that relationship. We publish explanations of how order routing, custody, spreads, and account protections generally work, drawn from public exchange rules, regulatory disclosures and standard industry documentation, so readers can bring a clearer baseline to whichever provider they eventually choose.
Scope, stated plainly.
We publish guides
Written explanations of brokerage mechanics, order types, fee structures and account protections, aimed at people new to digital investing.
We answer questions
If something in a provider's terms or a guide of ours is unclear, our desk responds by email or phone during business hours.
We don't open accounts
flatexDEGIRO SE does not act as a broker, does not execute trades, and never takes custody of client funds or securities.
We don't sell products
There are no subscriptions, signal services or managed portfolios here — this site has nothing for sale.
We don't give personal advice
Guides describe how markets and accounts generally work. They are not tailored recommendations for your specific situation.
We don't rank providers
We explain what to look for in a provider's disclosures; we don't publish rankings, ratings or endorsements of named brokers.
Große Gallusstraße 18, Omniturm.
Our desk is based in the Omniturm tower on Große Gallusstraße, in the heart of Frankfurt's banking district — a short walk from the Frankfurt Stock Exchange and the European Central Bank.
We're reachable by phone, email or the form on our contact page during normal Central European business hours.
View contact detailsSourcing and review.
Each guide is checked against public material before publication and reviewed on a quarterly cycle to catch anything that's changed.
Public disclosures
Exchange rulebooks, regulator publications and standard investor-protection documentation form the backbone of our explanations.
Quarterly review
Guides are re-checked every quarter, and updated dates are shown wherever a page has been revised.
Reader corrections
If you spot something outdated or unclear, tell us — corrections from readers have shaped several of our guides.
Questions about how we work?
We're happy to explain our sourcing, our scope, or anything else about the desk.