Privacy Policy
This policy explains what information flatexDEGIRO SE collects through this website, why, and what choices you have.
1. Who we are
This website is published by flatexDEGIRO SE, operating under the domain flatexdegiro.ltd, with its office at Große Gallusstraße 18 (Omniturm), 60312 Frankfurt, Deutschland. You can reach us at support@flatexdegiro.ltd or +49 69 4500 010. flatexDEGIRO SE is the controller of personal data collected through this site.
2. What this site is (and isn't)
This website publishes general information about online brokerage and digital investing. It does not offer paid services, does not process financial transactions, and does not require you to create an account to read it. The information below concerns data collected simply by visiting or using the contact form on this website.
3. Information we collect
3.1 Information you provide
When you use the contact form, we collect your name, email address, chosen topic, optional phone number, and the content of your message. We use this solely to respond to your enquiry.
3.2 Information collected automatically
Like most websites, our hosting and analytics tools may automatically record technical data such as your approximate location (derived from IP address), browser type, device type, pages visited, and time spent on pages. This is used in aggregate to understand how the site is used and to keep it secure.
3.3 Cookies
We use a small number of cookies, described in full on our Cookies page. Non-essential cookies are only set with your consent, given through the cookie banner shown on your first visit.
4. How we use information
- To respond to messages submitted through the contact form;
- To maintain the security, performance and integrity of this website;
- To understand, in aggregate, how visitors use our guides so we can improve them;
- To comply with applicable legal obligations.
We do not use information collected through this site to send marketing communications, and we do not sell personal data to third parties.
5. Legal basis for processing
Where the General Data Protection Regulation (GDPR) applies, we process contact-form data on the basis of your consent and our legitimate interest in responding to enquiries, and we process non-essential cookie data only on the basis of consent.
6. Sharing of information
We do not sell personal data. We may share limited information with service providers who help us operate this website (for example, hosting and email delivery providers), each bound by contractual confidentiality obligations, or where required by law.
7. Data retention
Messages submitted through the contact form are retained only as long as needed to handle your enquiry and any follow-up, and are then deleted or anonymised. Aggregate analytics data may be retained longer in a form that does not identify you individually.
8. Your rights
Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal data, and to object to certain processing or request data portability. To exercise any of these rights, contact us at support@flatexdegiro.ltd. You also have the right to lodge a complaint with your local data protection authority.
9. International transfers
Where information is processed outside your home country, we take reasonable steps to ensure it receives an equivalent standard of protection, including through standard contractual clauses where applicable.
10. Children
This website is not directed at children, and we do not knowingly collect personal data from anyone under the age of 16.
11. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. Material changes will be highlighted on this page.
12. Contact
Questions about this policy or your personal data can be sent to support@flatexdegiro.ltd or by post to flatexDEGIRO SE, Große Gallusstraße 18 (Omniturm), 60312 Frankfurt, Deutschland.